Questionnaire | ptltmetals.com

CUSTOMER SATISFACTION QUESTIONNAIRE

We would be pleased if you could spare few minutes of your valuable time to complete our Customer Satisfaction Questionnaire below.

Company name

First name

Last name

Email

Completion Date

1a. Product Quality - How do you rate our product quality, have it met your need and expectations?

1b. Product Quality - Kindly tick button to indicate your degree of satisfaction.

Satisfied

Quite Satisfied

Unsatisfied

2a. Service - How do you rate or responsiveness in dealing with you for inquiries or questions?

2b. Service - Kindly tick button to indicate your degree of satisfaction.

Satisfied

Quite Satisfied

Unsatisfied

3a. Accuracy of Delivery Time - How do you rate our on time delivery performance and our commitment to meet your delivery expectations?

3b. Accuracy of Delivery Time - Kindly tick button to indicate your degree of satisfaction.

Satisfied

Quite Satisfied

Unsatisfied

4a. Pricing How do you rate our pricing competitiveness?

4b. Pricing - Kindly tick button to indicate your degree of satisfaction.

Satisfied

Quite Satisfied

Unsatisfied

5a. Complaint Handling - How do you rate or responsiveness in handling your complaints

5b. Complaint Handling - Kindly tick button to indicate your degree of satisfaction.

Satisfied

Quite Satisfied

Unsatisfied